Investigating usage data support in development processes - A case study

DS 87-7 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 7: Design Theory and Research Methodology, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Höhn, Manuel; Hollauer, Christoph; Wilberg, Julian; Kammerl, Daniel; Mörtl, Markus; Omer, Mayada
Series: ICED
Institution: Technical University of Munich, Germany
Section: Design Theory and Research Methodology
Page(s): 091-100
ISBN: 978-1-904670-95-7
ISSN: 2220-4342


The design of new product development processes which integrate customer perspective promises great potential regarding rising volatility of external influences, shorter product life cycles and exponential technological advancements. However, the collection of data places great demands on organization’s resources and is only useful, if the data collection can ensure adequate quality. Product-Service Systems are a promising approach to collect usage data during their operational phase. A case study was conducted to provide insights to serve as the basis for an information management concept that aims to integrate usage data into design. The observed development process was documented and reconstructed, to identify factors influencing the use of data and information as well as questions that arose during the development project that could be answered by providing usage data. The findings imply that accurate usage data should be provided as early in the development process as possible and that the creation and distribution of information from usage data must be controlled. The proposed concept is designed to meet these requirements by establishing a demand driven information market.

Keywords: Case study, Design process, Knowledge management, Product-Service Systems (PSS)


Please sign in to your account

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.