Let Me Finish My Thought: Process Interventions to Change Team Behavior during Remote Design Collaboration
Editor: Kevin Otto, Boris Eisenbart, Claudia Eckert, Benoit Eynard, Dieter Krause, Josef Oehmen, Nad
Author: Domingo, Lawrence (1); Leifer, Larry (1); Auernhammer, Jan (2)
Institution: 1: Stanford University; 2: University of Technology Sydney
Section: Design Methods
DOI number: https://doi.org/10.1017/pds.2023.243
This research investigates changes in team behavior and communication through interruptions and gestures, due to design process strategies in pre-formed remote teams for conceptual design tasks. Understanding creative remote team behavior is important due to the increase of remote communication in knowledge work. Teams were given a creative or analytical condition intervention to facilitate their conceptual design team process. The research contributes to the human-computing interaction literature by characterizing changes in distributed team behavior due to process method interventions. The creative condition exhibited a decrease in interruptions. The analytical condition exhibited a decrease in gestures and an increase in problem characterization at the cost of ideation discussion. Remote team members can better gauge which meetings or work tasks are best to be done in person or remotely by gauging not just the task but also the team behavior.